You should receive immediate confirmation of your reservation via Internet, by means of an e-mail. Please make sure you register your e-mail address accurately. In the unlikely event you not receive confirmation, please report immediately to: email@example.com
Which is our cancellation policy?
We strongly recommend you to contract a travel insurance that covers the cancellation of accommodation reservations. In the event of cancelling the booking 2 or more days prior to check in date, you will be given a full refund. In the event of cancellation or changes in your booking, you will be charged an extra fee of the first night of your booking. This policy is also applied to No Shows.
Please, send an E-MAIL to PLAYA SOL HOTEL GROUP: firstname.lastname@example.org, clearly stating your reservation reference number, which is shown on your confirmation e-mail. Cancellation shall require your confirmation in writing sent in an e-mail or a fax.
ALL THE CALL CENTER CANCELLATION ORDERS SHALL BE OBLIGATORILY RECEIVED VIA E-MAIL (INFO@GRUPOPLAYASOL.COM)
In the event that, on account of force majeure (enunciatively but not limited to political or economical disorders or any instabilities affecting safety), there were deficiencies in the reservation, confirmation of reservation and/ or the execution of any trip or services contracted through PLAYA SOL HOTEL GROUP, due to circumstances non-foreseeable or non-solvable by PLAYA SOL HOTEL GROUP, or even in the event it was impossible to render any of the agreed services, the customer waives any claim against PLAYA SOL HOTEL GROUP. and/ or any of the firms belonging to PLAYA SOL HOTEL GROUP group, existing either currently or in the future, on the grounds of the said deficiencies or failure of performance, unless PLAYA SOL HOTEL GROUP’s lack of professional care is confirmed.
If the accomodation which you booked initially is not available due to circumstances beyond the company’s control (e.g. fire, breakdown of room facilities which would make it impossible to maintain the standard of quality and comfort described in our offer), the company is responsible for providing the client with alternative accomodation of equal or higher standard, in the same area and with the same services of the originally booked accomodation, without any extra costs for the clients
CONSTRUCTION OF THESE TERMS AND CONDITIONS